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FAQ's About Training

If you can't find the answer to your question, please ask us a question here.

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I am an IST Member, how do I get my discount?


To get your discount please email holly@ist.org.uk directly and a code will be sent to you to use at the checkout. Please ensure you enter your discount code at checkout as we are unable to provide refunds for the discount.




What language are your courses delivered in?


All our courses are delivered in English. We welcome participants from all over the world, if you are unsure that you will be able to understand the content please get in touch.




What time zones are your courses in?


All of our courses are in the UK time zone. You can check our times compared to yours here: www.thetimezoneconverter.com




What do I need for your courses?


For all our courses you will need the following:

  1. A laptop, PC or Tablet with a microphone (and camera). This is so you can ask questions and interact with the group throughout the course. It is not essential but it always makes a great course when there are lots of questions!
  2. A Zoom account
For any course which focuses on spring design with our software, you will need:
  1. A PC with Windows 8 or higher to run our software
  2. SCP with the correct module(s) for the course. If you do not have SCP you can get a trial here
  3. If you have SCP but not the correct module, please get in touch, and we will make these availablke to you through the course.
If you are unsure what you need please get in touch.




I don't have your software but need it for one of your courses.


Simply download a free trial here. This will be valid for 7 days, we recommend installing a day or two before the training so you are setup. If you have already had a trial but need a renewal for a coures, please email holly@ist.org.uk.




Do you record the training sessions so I can watch back at a later date?


Yes, we record all sessions. Links to the videos will be distributed after each course and will be available to watch for 2 weeks after the course.




I booked on a course but I can't make it, what can I do?


You can cancel your booking and get a full refund up to 10 days before the course. If your cancellation is within 10 days of the course it is non-refundable and non-transferable. We will send you the recording from the session to watch back, so you don't miss out.




Do you provide custom training?


Yes, we can tailor any of our courses to suit your business needs. Our In-House professional traning can be constructed from any parts of the standard courses and our tailor-made courses can incorporate any, all or a mixture of the modules, as well as elements from your own product range and commercial needs. For more information click here, or for a price contact chris@ist.org.uk.





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