Frequently Asked Questions
How do I buy Spring Calculator Professional?
Can I get a trial of Spring Calculator Professional?
Absolutely! To get started download your free 7 day trial here.
How do I upgrade Spring Calculator Professional to the latest version?
If you are running Spring Calculator Professional Version 1, and you pay for maintenance, you should have received an email inviting you to upgrade to the new version of the software. If you haven’t heard form us, contact us at firstname.lastname@example.org
If you are running SCP Version 1, and you do not have maintenance, a free upgrade is not available unless you bring your maintenance up to date. To bring your maintenance up to date, or pay a one off upgrade fee to SCP Version 2 from your current SCP Version 1 licence, please contact us at email@example.com
If you are currently running SCP Version 2, you will be automatically informed by the software when a new release of the software is available.
If you are running an earlier version than SCP Version one, pelase get in touch with us for an upgrade price.
What are the difference between the different versions?
For an overview of the differences between the versions please visit this page.
I only have access to a Mac system, can I still use your software?
It is still possible to use Spring Calculator Professional if you use a Mac. You will need to have a VM (such as Fusion or Parallels).
Do you have any help documentation?
Yes. The help documentation for Spring Calculator Professional v2 can be found here:
I requested a trial but I have not recieved an email?
You have entered a valid and in-use email address
Your junk/spam folder
I am getting 'x' message when I try to install SCP, what can I do?
An old version of Windows; SCP Version 2 has been tested on all versions of Windows from Windows 8 onwards. We only support versions of Windows that Microsoft themselves currently support. Please note: Windows 7 is no longer actively supported.
No network connection or a firewalled computer: The software may require network access during installation and needs network access during the licencing process.
Permissions issues. You may be trying to install the software from an account without sufficient access rights on the computer. We recommend installing the software with an account with local Administrator privileges. In some circumstances, an actual Local Administrator Account may be needed – consult your IT department.
There may be insufficient space on the local hard disc. However, this is not a common issue.
You’re attempting to install the software on a network drive. We do not support this.
You’re attempting to install and licence the software on a Virtual Machine. Whilst it is possible to do this, most licences are set NOT to permit this.
Screenshot of any error message. If this isn’t possible, a description of what happens is helpful.
If possible, try to find out whether the error occurs on other PCs.
How do I install SCP on a licence server?
It's asking me to input a licence key, where do I get this from?
If you’re running a trial version of the software, you may receive this message when the trial has expired.
You may also receive this request if you’re using a time-limited licence that has expired.
The software may be unable to contact the licence server, or the Licence has been revoked/cancelled.
You will get this error if you are trying to run an un-licenced copy of the software.
If known, your licence key.
The email address that your licence key was sent to.
I have a question about an equation what can I do?
I would like my spring design verifying, can you help with this?
Quote you a one-off fee for consultancy in validating your design
Help you get back into Maintenance so you can continue with technical support
You might also like to consider taking one of our Spring Design training courses.
What materials and standards are available in SCP?
Click here for a current list of materials and standards in SCP.