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(ISO 17025 P4.2) (ISO 9001 P4.1/4.2/5.1/5.3/5.4/6.1)
The Institute of Spring Technology (IST) is an independent, non profit making organisation providing a wide range of engineering, metallurgical, and information services to the Spring and other industries. These activities can be broadly separated into two types. The first of these are "testing" activities for which the Institute holds UKAS accreditation against the requirements of BS EN ISO IEC 17025 and the corresponding schedule of accredited tests. The second of these comprises the remaining services and activities provided by the Institute under its ISO 9001 accreditation. Additionally, the Institute undertakes development of spring design software and special purpose spring testing machines. These two activities are not included within the scope of the above accreditations.
It is the Management's policy that the Institute provides at all times a high quality service with respect to all of its activities. All activities that can affect the quality of service provided are planned, controlled and carried out in a manner that will be effective in achieving the required quality of service/ product. Highly trained staff are employed to ensure enhanced customer satisfaction by fulfilling customers expectations, and that any other statutory or regulatory requirements are met. Results of all tests shall be technically correct. The need for development and continual improvement of services is recognised to enable both current and future requirements to be met. Improvement will be promoted through this quality policy and the identification of quality objectives that can be monitored and used as a basis for review. The integrity of the quality management system will be maintained when changes are planned and implemented. Documented procedures and control systems are adopted which meet the requirements of BS EN ISO IEC 17025 and BS EN ISO 9001 as detailed in this Quality Manual and the associated Operating Instructions Manual.
All Institute staff are made aware of the relevance and importance of their activities and how they contribute to the objectives of the management system, and are encouraged to identify and communicate to management possible ways of improving products, services and testing. Periodic staff meetings will be held to discuss quality issues.
This policy will itself be subject to periodic Management review, regular monitoring and measurement to ensure that it continues to promote a philosophy of satisfying customer's requirements. Any changes found to be necessary will be communicated to all employees.
The Quality Manager has overall control of quality objectives, regularly reviews both resources required and available, monitors the continued effectiveness of the installed quality systems and advises the General Manager on all aspects relating to Quality within the laboratories, workshop and offices.
L Peel - General Manager
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